We are currently experiencing an outage in our East Coast Data Center. Our engineers are currently on site and estimate the system will be back up within 30 minutes.
Staff (HD): supported as both (source and target).
Company (HD): supported as both (source and target).
Contact (HD): supported as both (source and target).
Ticket (HD): supported as both (source and target).
Field-level support migrating FROM FreeScout (Ticket)
Field
Supported
Requester
Yes
Company
Yes
Assignee
Yes
Group
No
Attachments
Yes
Comments
Yes
Tags
Yes
Custom fields
Yes
CC
Yes
First Response Time
No
Created date
Yes
Updated date
Yes
Closed date
Yes
Field-level support migrating TO FreeScout (Ticket)
Field
Supported
Requester
Yes
Company
No
Assignee
Yes
Group
No
Attachments
Yes
Comments
Yes
Comment Created date
Yes
Comment Author
Yes
Tags
Yes
Custom fields
Yes
CC
Yes
First Response Time
No
Created date
Yes
Updated date
Yes
Closed date
Yes
Field-level support migrating FROM FreeScout (Company)
Field
Supported
Domains
No
Tags
No
Custom fields
No
Notes
No
Field-level support migrating TO FreeScout (Company)
Field
Supported
Domains
No
Tags
No
Custom fields
No
Notes
No
Field-level support migrating FROM FreeScout (Contact)
Field
Supported
Tags
No
Custom fields
Yes
Phone
Yes
Notes
No
Field-level support migrating TO FreeScout (Contact)
Field
Supported
Tags
No
Custom fields
Yes
Phone
Yes
Notes
No
Migration options available for FreeScout
Migrate the newest records first - applies to: source (Ticket)
Select records for Demo - applies to: source (Ticket)
Inline images in tickets - applies to: source (Ticket)
Skip ticket attachments - applies to: source (Ticket)
FreeScout — Setup & How-To Guide
For more information: https://help-desk-migration.com/help/freescout-migration-guides/
How to get the FreeScout API key?
To migrate from or to FreeScout you need to have the API & Webhooks Module installed. This module is necessary as it enables the API capabilities of FreeScout. So, before setting up the migration, make sure you have that module.
To find the API key in FreeScout, follow these steps:
Log in to your FreeScout account and from the main page, click on Manage and select Settings
In the Settings menu, click on API & Webhooks. Here, you will find the API Key. Copy the API Key provided.
Use this API Key to establish a connection with the Migration Wizard for migrating your data.
Freescout Migration Limitations
Migration to and from Freescout is done to/from a single mailbox as they may have different custom fields.
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