GLPI — Migration Support Overview
Role in migrations
- Staff (HD): supported as source.
- Contact (HD): supported as source.
- Ticket (HD): supported as source.
- Change (HD): supported as source.
- Problem (HD): supported as source.
- Category (KB): supported as source.
- Folder (KB): supported as source.
- Article (KB): supported as source.
Field-level support migrating FROM GLPI (Ticket)
| Field | Supported |
| Requester | Yes |
| Company | No such field in platform |
| Assignee | Yes |
| Group | No |
| Attachments | Yes |
| Comments | Yes |
| Tags | No such field in platform |
| Custom fields | Yes |
| CC | No such field in platform |
| First Response Time | No |
| Created date | Yes |
| Updated date | Yes |
| Closed date | Yes |
Field-level support migrating FROM GLPI (Contact)
| Field | Supported |
| Tags | No such field in platform |
| Custom fields | No |
| Phone | Yes |
| Notes | No |
Field-level support migrating FROM GLPI (Article)
| Field | Supported |
| Inline images | Yes |
| Attachments | Yes |
| Tags | No |
| Support multilevel Folder structure | Yes |
Field-level support migrating FROM GLPI (Change)
| Field | Supported |
| Requester | Yes |
| Company | No such field in platform |
| Assignee | Yes |
| Group | No |
| Attachments | Yes |
| Comments | Yes |
| Tags | No |
| Custom fields | Yes |
| Created date | Yes |
| Updated date | No |
| Due date | No |
| Closed date | No |
| Planned start date | No |
| Planned end date | No |
| Task | No |
| Task notes | No |
| Task attachments | No |
Field-level support migrating FROM GLPI (Problem)
| Field | Supported |
| Requester | Yes |
| Company | No such field in platform |
| Assignee | Yes |
| Group | No |
| Attachments | Yes |
| Comments | Yes |
| Tags | No |
| Custom fields | Yes |
| Created date | Yes |
| Updated date | Yes |
| Due date | No |
| Closed date | No |
| Task | No |
| Task notes | No |
| Task attachments | No |
Migration options available for GLPI
- Migrate the newest records first - applies to: source (Ticket), source (Change), source (Problem)
- Select records for Demo - applies to: source (Ticket), source (Change), source (Problem), source (Article)
- Skip ticket attachments - applies to: source (Ticket)
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