Harmony.io — Migration Support Overview
Role in migrations
- Staff (HD): supported as both (source and target).
- Contact (HD): supported as both (source and target).
- Ticket (HD): supported as both (source and target).
Field-level support migrating FROM Harmony.io (Ticket)
| Field | Supported |
| Requester | Yes |
| Company | No such field in platform |
| Assignee | Yes |
| Group | Yes |
| Attachments | Yes |
| Comments | Yes |
| Tags | Yes |
| Custom fields | Yes |
| CC | No such field in platform |
| First Response Time | No such field in platform |
| Created date | Yes |
| Updated date | Yes |
| Closed date | Yes |
Field-level support migrating TO Harmony.io (Ticket)
| Field | Supported |
| Requester | Yes |
| Company | No such field in platform |
| Assignee | Yes |
| Group | Yes |
| Attachments | Yes |
| Comments | Yes |
| Tags | Yes |
| Custom fields | Yes |
| CC | No such field in platform |
| First Response Time | No such field in platform |
| Created date | Yes |
| Updated date | No |
| Closed date | No |
Field-level support migrating FROM harmony.io (Contact)
| Field | Supported |
| Tags | No |
| Custom fields | Yes |
| Phone | No |
| Notes | No such field in platform |
Field-level support migrating TO Harmony.io (Contact)
| Field | Supported |
| Tags | No |
| Custom fields | No |
| Phone | No |
| Notes | No such field in platform |
Migration options available for Harmony
- Migrate the newest records first - applies to: source (Ticket)
- Select records for Demo - applies to: source (Ticket)
- Inline images in tickets - applies to: source (Ticket)
- Skip ticket attachments - applies to: source (Ticket)
- Add a new tag to tickets - applies to: target (Ticket)
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