HelpShift — Migration Support Overview
Role in migrations
- Staff (HD): supported as source.
- Contact (HD): supported as source.
- Ticket (HD): supported as source.
- Category (KB): supported as source.
- Folder (KB): supported as source.
- Article (KB): supported as source.
Field-level support migrating FROM HelpShift (Ticket)
| Field | Supported |
| Requester | Yes |
| Company | No |
| Assignee | Yes |
| Group | No |
| Attachments | Yes |
| Comments | Yes |
| Tags | Yes |
| Custom fields | Yes |
| CC | No |
| First Response Time | No |
| Created date | Yes |
| Updated date | Yes |
| Closed date | No |
Field-level support migrating FROM HelpShift (Contact)
| Field | Supported |
| Tags | No |
| Custom fields | No |
| Phone | No |
| Notes | No |
Field-level support migrating FROM HelpShift (Article)
| Field | Supported |
| Inline images | Yes |
| Attachments | No |
| Tags | Yes |
| Support multilevel Folder structure | No |
Migration options available for HelpShift
- Migrate the newest records first - applies to: source (Ticket)
- Select records for Demo - applies to: source (Ticket), source (Article)
- Skip ticket attachments - applies to: source (Ticket)
HelpShift — Setup & How-To Guide
For more information: https://help-desk-migration.com/help/helpshift-migration-guides/
How to find your Helpshift API token?
1. Navigate to Settings > APIs. Your keys will be listed on this page.
2. Click the gear icon to add a new key.
3. Add the new key, copy and paste it into the Migration WIzard and continue your migration.
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