Oracle Service Cloud (RightNow) — Migration Support Overview
Role in migrations
- Staff (HD): supported as source.
- Company (HD): supported as source.
- Contact (HD): supported as source.
- Ticket (HD): supported as source.
- Category (KB): supported as source.
- Folder (KB): supported as source.
- Article (KB): supported as source.
Field-level support migrating FROM Oracle Service Cloud (RightNow) (Ticket)
| Field | Supported |
| Requester | Yes |
| Company | Yes |
| Assignee | Yes |
| Group | Yes |
| Attachments | Yes |
| Comments | Yes |
| Tags | No such field in platform |
| Custom fields | Yes |
| CC | No such field in platform |
| First Response Time | No |
| Created date | Yes |
| Updated date | Yes |
| Closed date | Yes |
Field-level support migrating FROM Oracle Service Cloud (RightNow) (Company)
| Field | Supported |
| Domains | No |
| Tags | No |
| Custom fields | No |
| Notes | No |
Field-level support migrating FROM Oracle Service Cloud (RightNow) (Contact)
| Field | Supported |
| Tags | No |
| Custom fields | No |
| Phone | Yes |
| Notes | No |
Field-level support migrating FROM Oracle Service Cloud (RightNow) (Article)
| Field | Supported |
| Inline images | Yes |
| Attachments | Yes |
| Tags | No such field in platform |
| Support multilevel Folder structure | No |
Migration options available for Oracle Service Cloud (RightNow)
- Migrate the newest records first - applies to: source (Ticket)
- Select records for Demo - applies to: source (Ticket), source (Article)
- Inline images in tickets - applies to: source (Ticket)
- Skip ticket attachments - applies to: source (Ticket)
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