osTicket — Migration Support Overview Role in migrations
Staff (HD): supported as both (source and target).
Company (HD): supported as both (source and target).
Contact (HD): supported as both (source and target).
Ticket (HD): supported as both (source and target).
Category (KB): supported as source (source and target).
Folder (KB): supported as source (source and target).
Article (KB): supported as source (source and target).
Field-level support migrating FROM osTicket (Ticket)
Field
Supported
Requester
Yes
Company
No
Assignee
Yes
Group
Yes
Attachments
Yes
Comments
Yes
Tags
No such field in platform
Custom fields
Yes
CC
No such field in platform
First Response Time
No
Created date
Yes
Updated date
Yes
Closed date
Yes
Field-level support migrating TO osTicket (Ticket)
Field
Supported
Requester
Yes
Company
No
Assignee
Yes
Group
Yes
Attachments
Yes
Comments
Yes
Comment Created date
Yes
Comment Author
Yes
Tags
No such field in platform
Custom fields
Yes
CC
No such field in platform
First Response Time
No
Created date
Yes
Updated date
Yes
Closed date
Yes
Field-level support migrating FROM osTicket (Company)
Field
Supported
Domains
Yes
Tags
No
Custom fields
Yes
Notes
No
Field-level support migrating TO osTicket (Company)
Field
Supported
Domains
No
Tags
No
Custom fields
Yes
Notes
No
Field-level support migrating FROM osTicket (Contact)
Field
Supported
Tags
No
Custom fields
Yes
Phone
No
Notes
No
Field-level support migrating TO osTicket (Contact)
Field
Supported
Tags
No
Custom fields
Yes
Phone
Yes
Notes
Yes
Field-level support migrating FROM osTicket (Article)
Field
Supported
Inline images
Yes
Attachments
Yes
Tags
No
Support multilevel Folder structure
Yes
Migration options available for osTicket
Migrate the newest records first - applies to: source (Ticket)
Select records for Demo - applies to: source (Ticket)
Inline images in tickets - applies to: source (Ticket)
Skip ticket attachments - applies to: source (Ticket)
osTicket — Setup & How-To Guide For more information: https://help-desk-migration.com/help/osticket-data-migration-checklist/ , https://help-desk-migration.com/help/osticket-data-migration-checklist/
How to create custom fields in osTicket Go to Admin Panel from Agent Panel > select the Manage tab > click on Forms > Ticket or Task Details > create the needed custom forms > Save.
How to enable osTicket remote access Users need to enable remote access to the MySQL data server so Migration Wizard can establish a connection between the tool and your database.
Follow the link for guidance: https://help-desk-migration.com/help/database-migration-guides/#how-to-enable-remote-access-to-mysql-database-server
How to turn off notifications in osTicket Switch off notifications to avoid receiving tons of emails during the migration.
Go to Admin Panel from the Agent Panel > click on the Tickets button > Alerts and Notices > go through all alerts and disable them > Save Changes.
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