Respond.io — Migration Support Overview
Role in migrations
• Staff (HD): supported as source.
• Contact (HD): supported as source.
• Ticket (HD): supported as source.
Field-level support migrating FROM Respond.io (Ticket)
| Field | Supported |
| Requester | Yes |
| Company | No such field in platform |
| Assignee | Yes |
| Group | No such field in platform |
| Attachments | Yes |
| Comments | Yes |
| Tags | No such field in platform |
| Custom fields | No such field in platform |
| CC | Yes |
| First Response Time | No |
| Created date | Yes |
| Updated date | Yes |
| Closed date | Yes |
Field-level support migrating FROM Respond.io (Contact)
| Field | Supported |
| Tags | Yes |
| Custom fields | Yes |
| Phone | Yes |
| Notes | No such field in platform |
Migration options available for Respond.io
• Inline images in tickets - applies to: source (Ticket)
• Skip ticket attachments - applies to: source (Ticket)
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