Tawk.to — Migration Support Overview
Role in migrations
- Staff (HD): supported as source.
- Contact (HD): supported as source.
- Ticket (HD): supported as source.
- Category (KB): supported as source.
- Folder (KB): supported as source.
- Article (KB): supported as source.
Field-level support migrating FROM Tawk.to (Ticket)
| Field | Supported |
| Requester | Yes |
| Company | No |
| Assignee | Yes |
| Group | No |
| Attachments | Yes |
| Comments | Yes |
| Tags | Yes |
| Custom fields | No such field in platform |
| CC | No |
| First Response Time | No |
| Created date | Yes |
| Updated date | Yes |
| Closed date | No such field in platform |
Field-level support migrating TO Tawk.to (Ticket)
| Field | Supported |
| Requester | Not documented |
| Company | Not documented |
| Assignee | Not documented |
| Group | Not documented |
| Attachments | Not documented |
| Comments | Not documented |
| Comment Created date | Not documented |
| Comment Author | Not documented |
| Tags | Not documented |
| Custom fields | Not documented |
| CC | Not documented |
| First Response Time | No |
| Created date | Not documented |
| Updated date | Not documented |
| Closed date | Not documented |
Field-level support migrating FROM Tawk.to (Contact)
| Field | Supported |
| Tags | No such field in platform |
| Custom fields | Yes |
| Phone | Yes |
| Notes | No such field in platform |
Field-level support migrating FROM Tawk.to (Article)
| Field | Supported |
| Inline images | Yes |
| Attachments | No |
| Tags | No |
| Support multilevel Folder structure | Yes |
Migration options available for Tawk.to
- Select records for Demo - applies to: source (Ticket), source (Article)
- Skip ticket attachments - applies to: source (Ticket)
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