We are currently experiencing an outage in our East Coast Data Center. Our engineers are currently on site and estimate the system will be back up within 30 minutes.
Staff (HD): supported as both (source and target).
Company (HD): supported as both (source and target).
Contact (HD): supported as both (source and target).
Ticket (HD): supported as both (source and target).
Category (KB): supported as both (source and target).
Folder (KB): supported as both (source and target).
Article (KB): supported as both (source and target).
Field-level support migrating FROM TeamSupport (Ticket)
Field
Supported
Requester
Yes
Company
Yes
Assignee
Yes
Group
Yes
Attachments
Yes
Comments
Yes
Tags
Yes
Custom fields
Yes
CC
No
First Response Time
No
Created date
Yes
Updated date
Yes
Closed date
Yes
Field-level support migrating TO TeamSupport (Ticket)
Field
Supported
Requester
Yes
Company
Yes
Assignee
Yes
Group
Yes
Attachments
Yes
Comments
Yes
Comment Created date
Yes
Comment Author
Yes
Tags
Yes
Custom fields
Yes
CC
No
First Response Time
No
Created date
Yes
Updated date
Yes
Closed date
Yes
Field-level support migrating FROM TeamSupport (Company)
Field
Supported
Domains
Yes
Tags
No such field in platform
Custom fields
Yes
Notes
No such field in platform
Field-level support migrating TO TeamSupport (Company)
Field
Supported
Domains
Yes
Tags
No such field in platform
Custom fields
Yes
Notes
No such field in platform
Field-level support migrating FROM TeamSupport (Contact)
Field
Supported
Tags
No such field in platform
Custom fields
Yes
Phone
No
Notes
No such field in platform
Field-level support migrating TO TeamSupport (Contact)
Field
Supported
Tags
No such field in platform
Custom fields
Yes
Phone
No
Notes
No such field in platform
Field-level support migrating FROM TeamSupport (Article)
Field
Supported
Inline images
Yes
Attachments
Yes
Tags
Yes
Support multilevel Folder structure
No
Field-level support migrating TO TeamSupport (Article)
Field
Supported
Inline images
Yes
Attachments
Yes
Tags
Yes
Support multilevel Folder structure
No
Migration options available for TeamSupport
Select records for Demo - applies to: source (Ticket)
Inline images in tickets - applies to: source (Ticket)
Skip ticket attachments - applies to: source (Ticket)
Add a new tag to tickets - applies to: target (Ticket)
TeamSupport — Setup & How-To Guide
For more information: https://help-desk-migration.com/help/teamsupport-migration-guides/
How to generate a TeamSupport API token?
Accessing the Team Support API Token is quick and easy. Just follow these steps:
Log in to your account as an admin. Navigate to the Admin Panel.
Click on the “Integrations” tab.
Select Support API and expand this tab.
Simply copy the Support API token.
Note: If you don’t have one, click on the Generate a new API Token.
How to migrate Staff and Groups to TeamSupport?
TeamSupport does not allow creating Groups and Staff via the API. To migrate and match these objects you need to manually create Agent profiles and Groups on TeamSupport.
Important:
Group names, Agent names, and emails should match the ones on the source help desk so that the Migration Wizard could identify them.
Check the "System Admin" box when creating Agent profiles. This permission is necessary to perform the migration. You can disable it after the Full Data Migration.
TeamSupport Migration Limitations
Data migrates from a single ticket type in one migration.
Currently, both API V1 and API V2 are used for reading and migrating data. API V2 is used only for reading and migrating custom fields, so to speed up reading or migration, the limit increase should be requested for API V1.
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