Tidio — Migration Reference

Tidio — Migration Support Overview

Role in migrations

• Staff (HD): supported as source.
• Contact (HD): supported as source.
• Ticket (HD): supported as source.
• Conversation (HD): supported as source.

Field-level support migrating FROM Tidio (Ticket)

Field-level support migrating FROM Tidio (Contact)

Field-level support migrating FROM Tidio (Conversation)

Migration options available for Tidio

• Migrate the newest records first - applies to: source (Ticket), source (Conversation)
• Select records for Demo - applies to: source (Ticket), source (Conversation)
• Inline images in tickets - applies to: source (Conversation)
• Skip ticket attachments - applies to: source (Ticket), source (Conversation)

Tidio — Setup & How-To Guide

For more information: https://help-desk-migration.com/help/tidio-migration-guides/

How to Generate Client ID and Client Secret in Tidio

To connect Tidio to Migration Wizard, start by creating your Client ID and Client Secret using the steps below.

1. Navigate to Settings in the left sidebar.
2. Under General, open up the Developer option.
3. Go to the OpenAPI tab.
4. Click the Generate OpenAPI key button.
5. Copy the Client ID and Client Secret.
6. Fill in your Client ID and Client Secret to get started with your Tidio migration.

How to Find Ticket ID in Tidio

Before you start your migration from Tidio, identify the ticket IDs you want to move.

To find a ticket ID in Tidio:

1. Open the Inbox from the left sidebar.
2. Click the Tickets tab.
3. Select a specific ticket.
4. Check the browser URL—the ticket ID appears at the end (e.g., https://www.tidio.com/panel/inbox/tickets/operator-3619532/10115).

How to Find Conversation ID in Tidio

Here’s how to find a conversation ID in Tidio:

1. Navigate to Customers in the left sidebar.
2. Under Segments, choose All contacts.
3. Click the Customize button, then check the ID box.
4. Copy the Contact ID of the Conversation you want to migrate