FyneDesk - Migration Support Overview
Role in migrations
- Company (HD): supported as both.
- Staff (HD): supported as both.
- Contact (HD): supported as both.
- Ticket (HD): supported as both.
- Category (KB): supported as both.
- Folder (KB): supported as both.
- Article (KB): supported as both.
Field-level support migrating FROM FyneDesk (Ticket)
| Field | Supported |
| Requester | Yes |
| Company | No |
| Assignee | Yes |
| Group | Yes |
| Attachments | Yes |
| Comments | Yes |
| Tags | Yes |
| Custom fields | Yes |
| CC | No |
| First Response Time | Yes |
| Created date | Yes |
| Updated date | Yes |
| Closed date | Yes |
Field-level support migrating TO FyneDesk (Ticket)
| Field | Supported |
| Requester | Yes |
| Company | No |
| Assignee | Yes |
| Group | Yes |
| Attachments | Yes |
| Comments | Yes |
| Comment Created date | Yes |
| Comment Author | Yes |
| Tags | Yes |
| Custom fields | Yes |
| CC | No |
| First Response Time | No |
| Created date | Yes |
| Updated date | Yes |
| Closed date | Yes |
| Entity deletion on migration restart | Yes |
Field-level support migrating FROM FyneDesk (Company)
| Field | Supported |
| Domains | No |
| Tags | Yes |
| Custom fields | Yes |
| Notes | No |
Field-level support migrating TO FyneDesk (Company)
| Field | Supported |
| Domains | No |
| Tags | Yes |
| Custom fields | Yes |
| Notes | No |
Field-level support migrating FROM FyneDesk (Contact)
| Field | Supported |
| Tags | Yes |
| Custom fields | Yes |
| Phone | Yes |
| Notes | Yes |
Field-level support migrating TO FyneDesk (Contact)
| Field | Supported |
| Tags | Yes |
| Custom fields | Yes |
| Phone | Yes |
| Notes | Yes |
Field-level support migrating FROM FyneDesk (Article)
| Field | Supported |
| Inline images | Yes |
| Attachments | No such field in platform |
| Tags | Yes |
| Support multilevel Folder structure | No |
Field-level support migrating TO FyneDesk (Article)
| Field | Supported |
| Inline images | Yes |
| Attachments | No such field in platform |
| Tags | Yes |
| Support multilevel Folder structure | No |
| Entity deletion on migration restart | No |
Migration options available for FyneDesk
- Select records for Demo (option-entity-single-records) - applies to: source (Ticket), source (Article)
- Migrate records associated with tickets (option-entity-skip-retrieve) - applies to: source (Company), source (Contact)
- Skip ticket attachments (option-ticket-skip-attachments) - applies to: source (Ticket)
- Add a new tag to tickets (option-ticket-tag-add) - applies to: target (Ticket)
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