What is recurring Delta migration

Companies often continue using their source help desk post-migration and require new tickets to be seamlessly moved to the target platform for their support agents. Recurring Delta migration fulfills this need. Simply reach out to us anytime to initiate another migration and map your records. Ensure you provide us with your previous Full Data Migration report, which includes ticket IDs (downloadable upon completion of Full Data Migration).

Note that not all help desk platforms support recurring Delta migration. Contact our migration experts to verify compatibility with your data migration platform.

How much does recurring Delta migration cost?

Recurring Delta migration is available for an additional fee and is not included in the Signature package. Each new recurring Delta migration is charged separately.

Key Points about Delta migration

• Any changes made to updated tickets or articles on the target platform post-migration will be overwritten. The version on the target platform will reflect updates made on the source help desk before Delta migration.
• Delta migration may not be feasible if your target platform's API prohibits third-party services from deleting data. This limitation applies to platforms like Intercom.
• In Front, Delta migration allows updating existing data without deleting previously imported tickets. However, outdated tickets must be manually removed post-Delta migration. Our Help Desk Migration team will provide a list for easy deletion, ensuring your data stays current and clutter-free.
• You have 10 days after completing Full Data Migration to initiate Delta migration. After 5 days, all information about your data migration will be removed for security purposes.
• Delta migration can be started between 9 am to 9 pm during weekdays in EET/GTM +3. Contact us to schedule for different timings or days.