How to set up the migration
- New to Help Desk Migration
- How does the Free Demo Migration work
- What to do after the Free Demo is completed
- How to Start Full Data Migration
- How Agent Matching Works
- How the agents are migrated
Migration planning. Which Support Plan and Paid Options best for you
- Migrate the newest records first option
- What are the paid options
- What are the Support Plans
- What does Premium Plan include
- What does Signature Plan Include
- What does Standard plan include
Customizing your migration
Find ticket ID for "Demo with custom data" to migrate specific tickets
- What does "Demo with Custom Data" option does
- How to Find a Ticket ID in Zoho Desk
- How to find a ConnectWise ticket ID
- How to find a Dixa ticket ID
- How to find a Freshservice ticket ID
- How to find a Front ticket ID
Billing and Pricing details
Guides on how to calculate records number
- Calculate the Number of Tickets in Freshdesk
- How to Calculate Customers in Jira Service Management
- How to Calculate Articles in Jira Service Management
- How to Calculate Articles in Intercom
- How to Calculate Cases in Salesforce Service Cloud
- How to Calculate Contacts in Intercom
General questions
- Does ticket creation date migrate?
- How many hours during a week does our help team work
- Back up your help desk data
- How to use Two-Factor Authentication and User Activity Monitoring in Migration Wizard
- Partnering with Help Desk Migration Service
- Platform-Specific Recommendations for Data Deletion
Handling errors and issues
- Your platform returned an invalid API response.
- Error during insert of customer_account "status": "failure"
- What does Demo migration is suspended mean
- Why is Demo Migration suspended
- How to restart my suspended Demo Migration
- How to fix suspended migration