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How to migrate call recordings

Taras Velychko

Updated March 11, 2025 16:45

To migrate call recordings from your Zendesk account select option Migrate call recordings. They will migrate as ticket attachments.

Migrate Call Recordings

Prior to migration, call recordings exist as individual messages within Zendesk tickets.

Automated Options Zendesk

By selecting this option, call recordings will be attached to tickets. Post-migration, they'll be linked as mp3 files beneath ticket descriptions, accessible via provided links.

Automated Options Freshdesk

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