“Record” is a broad term for entities and data objects that can be migrated.
Records can be of two types:
- Help Desk Records - Agents, Groups, Contacts, Companies, and Tickets.
- Knowledge Base Records - Articles, Categories, and Folders.
Attachments, Comments, and Notes are not categorized as records. During the Free Data Migration, we assess all your records and provide an estimate for the Full Data Migration cost, detailing the total number of records by type.
The price depends on the number of records you plan to transfer.
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