Deleting data in Zendesk

• Ensure all open tickets associated with a user are resolved, closed, and archived before attempting to delete their account.
• Deleting a user's account is permanent and cannot be undone. It's crucial to remember that this action is permanent and cannot be undone.

Deleting data in Freshdesk

• Permanent deletion of a contact's account is not possible unless using Freshdesk Mint.
• Deleted contacts are moved to the "Deleted contacts" folder but remain within the system.
• Tickets originating from a deleted contact will be directed to the Spam folder.
• Deleting agents converts their accounts into contacts, and any assigned tickets become unassigned.

Deleting data in Help Scout

• Deleting agents results in their assigned tickets becoming unassigned.
• Workflows created by deleted agents will be deactivated.
• Deleted users' comments will still be displayed on their behalf within the source platform, but after migration, they will be attributed to the default user in the target platform.

Deleting data in Kayako

• When deleting a user, all associated conversations, notes, and other linked data are permanently removed from the help desk.
• Deleted users cannot be searched for within Kayako after deletion.
• Deleting data in Kayako is irreversible, so carefully evaluate the need for data before proceeding with deletion.

By following these platform-specific recommendations, you can effectively manage data deletion and ensure a smooth transfer during the migration process.