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How to Disable Automatic Ticket Tagging on Zendesk

Taras Velychko

Updated March 10, 2025 15:08

Extra tags are added to tickets migrated to Zendesk because of automatic Ticket tagging on Zendesk

Automatic ticket tagging for custom fields (dropdown, multi-select, checkbox) cannot be fully disabled via the UI. Tags will still be added by Zendesk during migration.

Disabling tagging in the UI only affects manual tagging in the ticket interface, not API-generated tags.

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