Skip to main content
English (Ukraine)

Search

What Are the Limitations of Light Agents on Zendesk

Taras Velychko
  • Updated

How Light Agents on Zendesk impact migration from Zendesk?

  • Tickets raised by Light Agents are reassigned to agents with full rights depending on agents matching
  • Private notes are attributed to the gents with full rights depending on agents matching

 

How Light Agents on Zendesk impact migration to Zendesk?

If you migrate to Zendesk, Light agents do not show up on the agents matching and you cannot match agents from the Source account to the target Zendesk account Light agents

Articles in this section

See more

Related articles

Comments

0 comments

Please sign in to leave a comment.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Return to top