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Why Attachments Are Not Visible in Unpublished Freshdesk Articles

Taras Velychko

Updated March 06, 2025 15:17

If you do not see any attachments in Unpublished articles in Freshdesk it may be due to attachments storage peculiarities.

Attachments in unpublished Freshdesk articles are stored in AWS only after an article is published. The API can only access the Freshdesk database on AWS servers, excluding unpublished articles.

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