Granting support access to the migration is a straightforward process and can be completed directly from the Migration Wizard:
- Access your migration dashboard and locate the data migration you need assistance with.
- Click on the wrench icon (🔧) next to the relevant migration. A message will appear explaining the access required.
- Click 'Save' to proceed with granting access and confirm the support access.
If you haven't granted support access but require assistance, our support representatives will send you a support access request. You'll receive an email containing a link to the Migration Wizard. Simply click the link to open a window where you can grant access and save your choice. This allows our support reps to efficiently troubleshoot your request and provide the necessary guidance.
To verify if you've granted support access to your data migration (especially if you have multiple Demos), navigate to migration details and check the access status. You can also provide support access from the same menu.
We appreciate your cooperation in ensuring a smooth and efficient support experience.
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