No, the ticket order will not be preserved after the Full Data Migration. During the full migration, we import multiple tickets simultaneously and not one by one, and some tickets are created faster; for some, it takes more time, so tickets cannot be migrated in the exact order.
Refer to the table below for the ticket order of various platforms:
| Platform name | Ticket order |
| Assembla | from old to new |
| Awesome Support (WP) | from old to new |
| Boss Desk | from old to new |
| ConnectWise | from old to new |
| CSV | from new to old |
| Deskpro | from old to new |
| Dixa | from new to old |
| eDesk | from old to new |
| Freshdesk | from old to new |
| Freshservice | from new to old |
| Front | from old to new |
| FuseDesk | from old to new |
| Gmail | from new to old |
| Gorgias | from new to old |
| Groove | from new to old |
| HappyFox | from new to old |
| Help Scout | from old to new |
| HelpDesk | from old to new |
| HelpShift | from old to new |
| HelpSpot | from old to new |
| HubSpot Service Hub | from old to new |
| Intercom | from old to new |
| Jira Service Management | from new to old |
| JitBit Helpdesk | from new to old |
| Kayako | from new to old |
| Kayako Classic | from old to new |
| Kustomer | from old to new |
| Lansweeper | from old to new |
| Live Chat | from old to new |
| LiveAgent | from old to new |
| ManageEngine | from old to new |
| OracleCloud | from old to new |
| osTicket | from old to new |
| OTRS | from old to new |
| Outlook | from new to old |
| Re:amaze | from new to old |
| Salesforce Service Cloud | from new to old |
| SolarWinds Service Desk | from new to old |
| ServiceDeskPlus | from old to new |
| ServiceNow | from old to new |
| SherpaDesk | from old to new |
| SmarterTrack | from new to old |
| Spiceworks | from old to new |
| Spiceworks Cloud | from old to new |
| SupportBee | from old to new |
| TeamSupport | from new to old |
| Teamwork Desk | from old to new |
| TOPdesk | from old to new |
| Track-It! | from old to new |
| UseDesk | from new to old |
| UVdesk | from old to new |
| Zendesk | from old to new |
| Zoho Desk | from old to new |
| Zoho Mail | from old to new |
| WixAnswers | from old to new |
For those platforms from which tickets migrate from older to newer, it might be possible to change it. If the ticket order during the migration can be changed, you will see the option "Migrate the newest records first".
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