How to set up the migration
- New to Help Desk Migration
- How does the Free Demo Migration work
- What to do after the Free Demo is completed
- How to Start Full Data Migration
- How Agent Matching Works
- How the agents are migrated
- How unassigned tickets migrate
- How Group Matching Works
- How to migrate custom fields
- What does Skip this field mean during ticket migration
- How can I map Ticket Statuses
- Can I migrate tickets without contacts
- Why is it required to migrate contacts along the tickets
- How to rerun demo migration
- Why do I see both "Resolution" and "Status" fields on the mapping?
- Is it possible to migrate CC
- Is there a free option for a small volume of data
- Can I close the browser window after the migration has started
- Can I make changes during migration
- Do you delete data from the source platform
- How to download data mapping
- Importing Contacts before Full Migration
- Transfer data from a self-hosted or on-prem ticketing system
- What happens if a customer replies to an open ticket during migration
- Where will a response for a migrated ticket go
- What is the Archived status of migration
- Why disable automations before migration
- Will migrated tickets keep their TicketID / numbers / Ticket Id / Issue ID
- Can Required fields be skipped during ticket migration
- Will the ticket ID order be preserved after the migration