On the mapping page, you will see the "Match items" button next to Agents.
Then, the scenario could go one of the two ways. If the target help desk already has some agent profiles created, you will be able to map their emails by clicking on the drop-down menu.
You can easily add agents on the target platform without leaving the Migration Wizard. At the top of the form, pick the email to create on the target help desk, then click the "Add the same staff on {target}." Wait for a few moments while the tool is creating the user.
Some help desk platforms do not allow creating agents via API. If you don't see the "Add the same staff on {target}" , then you have to create agent profiles on the target help desk manually.
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