How to migrate custom fields

Tap the "Map Fields" button next to "Tickets" to access the Migration Wizard. Here, you'll find a form displaying both default and custom ticket fields. Custom ticket fields are conveniently located at the bottom of the form. This is your opportunity to effortlessly align fields between your help desk systems.

Explore the "Add the same field on [target]" option, located at the top of the page. This feature allows you to craft custom fields on the target help desk.

If the button seems to have disappeared, it could be due to two reasons:

• The target help desk may not support custom fields.
• The target help desks API methods might be restricted, so you need to create custom fields manually and then they will appear on the mapping page.

Stick to the original field types for seamless migration. Remember, you can only map fields with the same types (e.g., Text to Text, Drop-down to Drop-down).