During data migration, unassigned tickets from the source help desk are automatically assigned to a default agent in the target help desk. You can choose which user is going to be the default agent on the Agents matching screen.
If you prefer to migrate unassigned tickets as they are without assigning them to a default agent, you have the option to request customization for your data migration. We will investigate if your target platform allows to keep tickets unassigned and will customize your migration if possible.
Note that custom data migration is a paid option, and you can inquire about the pricing details with our support team.
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