Default value allows to set the same option in one specific field in all migrated tickets.
As the result of the mapping shown below, all the tickets will migrate with one value, "Pending on charge request," in the field "Pending reason."
How does the default value work
Articles in this section
- New to Help Desk Migration
- How does the Free Demo Migration work
- What to do after the Free Demo is completed
- How to Start Full Data Migration
- How Agent Matching Works
- How the agents are migrated
- How unassigned tickets migrate
- How Group Matching Works
- How to migrate custom fields
- What does Skip this field mean during ticket migration
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