Will migrated tickets keep their TicketID / numbers / Ticket Id / Issue ID

Each help desk platform has its own method of assigning ticket IDs. For example, Zendesk IDs typically consist of the digits, while Salesforce IDs have characters and digits. Our migration tool adheres to the settings of the target help desk to ensure the accurate transfer of your data.

However, if you wish to retain the original ticket IDs from your source platform for future reference, you can follow these steps:

• Create a custom text field in your target help desk.
• During the ticket field mapping process, locate the "ID" option from the drop-down menu and map it to your custom text field.

Note:

• If you do not see the "ID" option, it's likely that the custom field in your target help desk is not a text field, which is why the Migration Wizard offers different options.
• After mapping the custom text field, click "Save mapping" and proceed with your migration.