Contacts are crucial because they serve as connection points between all records. If contacts are not migrated, the Migration Wizard will not be able to create a ticket without the requester, and comments will not be created without the authors of those comments.
Why is it required to migrate contacts along the tickets
Articles in this section
- New to Help Desk Migration
- How does the Free Demo Migration work
- What to do after the Free Demo is completed
- How to Start Full Data Migration
- How Agent Matching Works
- How the agents are migrated
- How unassigned tickets migrate
- How Group Matching Works
- How to migrate custom fields
- What does Skip this field mean during ticket migration
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