Some platforms, for example Jira Service Management, can have 2 fields "Status" and "Resolution".
The "Resolution" field indicates if the ticket was resolved or not. For example ticket can have "Closed" status, but the issue reported by the requester cannot be resolved. So ticket is basically "Closed" but not resolved.
It is recommended to map the "Status" field to "Status" and "Status" to "Resolution" on the ticket mapping page.
If you map the fields as shown on the screenshots below, then all tickets with "Status" "Closed" tickets will migrate as resolved. All the other tickets will migrate as unresolved, because tickets with "Status" "Closed" will migrate as tickets with "Status" "Closed" with "Resolution" "Done".
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